FitSM Standards - Europe Day 2019
On the Europe Day 2019, Andreas and Liza attended the FitSM Standard workshop that was co-located with the EGI conference. The FitSM Standard focus on (IT) Service Management - with their dedicated trainers they open up the world of standards and recommendations for sustainable and efficient service management. FitSM is structured in 7 parts that are separated into three areas: Terminology, Requirements, Support & Guidance.
Former FP7 project
FitSM is based on deliverables of FedSM, a project funded in the 7th Framework Program for Research and Technological Development by the European Union. The original aim of FedSM was to increase maturity and effectiveness of Service Management in federated e-Infrastructures by applying suitable good practices.
How to establish management processes across federated organizational structures is not considered in traditional ITSM frameworks, and can pose a difficult task when trying to introduce ITSM in E-infrastructures which often distribute the provisioning of services among a federation of peer organizations. However, a much larger challenge to introducing ITSM at FedSM's client organizations turned out be the adaptation of the very comprehensive ITSM guidance described by traditional ITSM frameworks to a set of practices that could realistically be implemented in relatively small organizations within the project lifetime of three years. From May 2013, to foster the beginning interest in FedSM's "lightweight" ITSM guidance by IT organizations from outside the e-Infrastructure community, the project consortium started publishing revised versions project deliverables under the FitSM name.
The team members have announced on their project website that the FitSM standard will continue to be maintained in the future within the framework of a working group of IT Education Management Organisation ITEMO.
„IT Education Management Organization“, or „ITEMO“ for short, is a partnership of specialists in the field of IT management and includes experts from science and industry, consulting and training companies as well as other organizations and associations.